9.1 Real-Time Monitoring Philosophy

Comprehensive visibility across all invoice processing activities with role-based dashboards and proactive alerting

Effective e-invoicing compliance requires complete transparency into every transaction. Our monitoring approach provides Finance, IT, and Compliance teams with tailored views into the same unified data stream, ensuring everyone has the visibility they need without information overload.

Role-Based Visibility

Finance Teams
Invoice clearance rates, rejection reasons, reconciliation status
IT Operations
System performance, latency metrics, error rates, alerts
Compliance
Audit trails, evidence bundles, regulatory reporting

9.2 Unified Three-Pane Dashboard

Single monitoring console with role-based perspectives feeding from SmartAPI data streams

Three-Pane Monitoring Dashboard
Finance Panel
98.5%
Cleared
1.2%
Rejected
0.3%
Pending
Top Rejection Reasons:
  • • Invalid TIN (45%)
  • • Tax code mismatch (35%)
  • • HS code error (20%)
Drill down for details
IT Operations Panel
Latency (P95) 0.8s
SLA: 1.5s
Throughput 1,250/min
Error Rate 0.1%
Infrastructure:
CPU: 45%
Memory: 62%
Queue: 12
⚠ Cert: 30d
Compliance Panel
Evidence Bundles 15,847
Integrity: 100%
Daily Reconciliation
Last: Today 06:00
Recent Audit Activity:
09:15 - Evidence export complete
08:45 - Reconciliation balanced
08:30 - Archive sync successful
SmartAPI Data Streams feeding all dashboard panels
Real-time, role-based dashboards designed for daily Finance use, IT NOC operations, and quarterly audit reviews

9.3 IT Monitoring and Alerting

Enterprise-grade observability with proactive alerting and ITSM integration

IT Monitoring Dashboard with Alert Indicators
Performance Metrics
Latency Distribution
P50: 0.4s P95: 0.8s P99: 1.2s
SLA Threshold: 1.5s
Throughput vs Capacity
Current: 1,250/min Max: 2,000/min
62.5% utilization
Error Rates & Queue Status
0.1%
HTTP Errors
1.2%
Rejection Codes
12
Queue Length
99.9%
Uptime
Active Alerts
Certificate expiry in 30 days
All performance checks OK
Queue processing normal
ITSM Integration
ServiceNow
Jira
Teams
Alerts route into enterprise workflows seamlessly
Active monitoring prevents SLA breaches with enterprise ITSM integration for seamless incident management

9.4 Reconciliation Flow and Financial Controls

Daily and intraday reconciliation processes ensuring complete audit discipline and financial accuracy

Daily Reconciliation Flow
ERP System
10,000

Invoices Created

SmartAPI
Submitted: 10,000
Processed: 9,985
Cleared: 9,850
Rejected: 135
FIRS MBS
9,850

Official Receipts

Automated Count Comparison: ERP vs SmartAPI vs FIRS
Dashed arrows compare totals across all systems
Exception Queue
  • 15 Missing receipts
  • 8 Duplicate submissions
  • 12 Failed replays
Finance Review

Manual review and correction of exceptions

Auto-resubmission after correction
Signed Report

Digital signature applied

WORM Archive Storage
Daily reconciliation ensures no hidden mismatches with audit-defensible reports and correlation IDs

Reconciliation Controls

Daily Reconciliation

Complete count comparison across all systems with automated exception detection

Intraday Spot Checks

High-value invoices reconciled immediately, reducing financial exposure

Audit Reports

Digitally signed reports with correlation IDs for regulatory defensibility

9.5 Audit Trail and Evidence Management

Comprehensive evidence collection and immutable audit trails for regulatory compliance

Evidence Bundle Management

  • Complete transaction logs with nanosecond timestamps
  • Source payload preservation with digital signatures
  • Transformation audit trails showing data mapping
  • FIRS submission and response evidence
  • Exception handling and resolution records
  • Reconciliation correlation and sign-off trails

Audit Query Capabilities

Advanced search functionality enables Finance and Compliance teams to instantly retrieve evidence for any invoice, transaction, or time period. All queries are logged and auditable themselves.

100% Audit Coverage
< 2s Evidence Retrieval
10 Years Retention Period

9.6 Performance Monitoring and SLA Management

Continuous performance optimization with proactive SLA management

Performance Metrics

Real-time tracking of processing times, throughput rates, and system resource utilization

• P95 latency monitoring
• Transaction throughput analysis
• Resource utilization trending
SLA Compliance

Proactive monitoring ensures consistent SLA achievement with early warning alerts

• 99.9% uptime guarantee
• <2s response time SLA
• Breach prediction and prevention

Complete Visibility, Perfect Control

Our monitoring and tracking system ensures your Finance, IT, and Compliance teams have complete visibility into every aspect of your FIRS e-invoicing operations.

View Live Dashboard Demo